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Anywhere, Anytime Learning Tech Leader Program
- Anywhere, Anytime Learning Tech Leader Program
- Benefits & Incentives
- Normal Duties / Daily Functions (for credit)
- Credentials
Anywhere, Anytime Learning Tech Leader Program
The Tech Leader (TL) Program provides students with the opportunity to take a leadership role in assisting their peers with instructional technologies. These students are mentored and supervised by the Help Desk staff. Tech Leaders are empowered to provide technical solutions and repairs.
The Tech Leader Program is in place to inspire, grow, and educate high school students who have an interest or penchant to learn more about the inner workings of computers. And for them to gain experience and knowledge with skills and tools that will propel them through their post-secondary lives and beyond.
Tech Leaders will model good leadership qualities, promote the AUP, and demonstrate great attendance, discipline, and academic record. Students that complete the program each semester are rewarded with credit on their transcripts and recognition of volunteer achievement recorded through the Student Activities Department. The Tech Leader Program has been a wonderful reference point for our students that continue to excel in technology after high school.
Our mission to ensure the best possible experience for each student and teacher demonstrates the real world importance of excellent customer service and technology training. Tech Leaders learn patience and tact when working with people and troubleshoot technology calmly and effectively. The goal at the end of the program is that the Tech Leaders have developed a variety of leadership skills through their experiences that will better enable them to be successful in their lifelong endeavors.
Benefits & Incentives
Learn Service Desk skills that have application in the “outside” world
Develop/enhance citizenship skills
Opportunity to achieve multiple levels of credentials in a competency-based model
Rich, real-world help desk experience to reference for future employment and postsecondary opportunities
Recognition on Transcript and½ credit per semester of Community Service
Normal Duties / Daily Functions (for credit)
Credentials
Tier 1 Technicians have acquired a basic understanding of Help Desk procedures. Demonstrates a basic breakdown, repair, and proper use of equipment and work station safety protocols. Demonstrates consistent error free LCD screen repairs of all Chromebook models. Minimum of 50 Help Desk service hours.
Tier 2 Technicians have achieved a deeper understanding of procedures associated with repair fees, transfer students Chromebook assignment, and On-Warranty vendor repairs. Demonstrates consistent error free Keyboard and Motherboard repairs of all Chromebook models. Completion of 2 Applied Digital Skills Course modules. Minimum of 100 cumulative Help Desk service hours.
Tier 3 Technicians have demonstrated a complete understanding of all Help Desk procedures and work orders. Demonstration of consistent error free Chromebook repairs including complete teardown and rebuilds. Completion of 3 additional Applied Digital Skills Course modules. Minimum of 200 cumulative Help Desk service hours.